Algorithm of communication with organizations, institutions

Briefly and clearly: start with an email, if there is no response – a second email and a phone call. Then, if no result is achieved, a “paper” letter, a lawyer’s request or a complaint, followed by escalation to court, if appropriate. At any stage it is possible to request a deputy or other persons with special powers according to a law.

[Approximate reading time of this publication – from 5 minutes]

Colleague, you are absolutely welcome!

Standard algorithm of communication with organizations, agencies, etc. (various instances), with each step providing information about all previous steps in reverse chronological order:

• by email,
• if no response within … days and it is worth it – email again and call at the same time,
• if you have failed and it’s worth it, – at intervals of … days, – email and call (up to 5 attempts),
• if it failed and it is worth it – an additional “paper” letter from an individual or legal entity (organization) and continue email and call (5 more attempts with … days between them),
• if it failed and it is worth it – a lawyer’s request directly to the respondent and continue all the previous with a photocopy of the lawyer’s request for another ~ 5 working days or another period (according to the legislation of the country in whose jurisdiction(s) the respondent is located, regarding the deadline for responding to requests),
• if it failed and it is worth it – a complaint from an individual or an official of the organization together with a lawyer’s request to the higher or supervisory authority,
• if it failed and it is worth it, – a lawsuit in the court of the appropriate level and taking into account the legislation in the jurisdiction(s) of the respondent, then the judicial process according to another appropriate algorithm.

Optionally, in parallel with email, it is possible to duplicate requests via messenger(s), if this possibility is officially specified. But email is the primary communication channel, as messengers are much less reliable as a means of both communication and logging.

At any of the stages it is possible to resort to a deputy’s request (after or instead of a lawyer’s request) and requests of other persons with special powers and obligations of the respondent – according to the legislation in the jurisdiction(s) of the respondent.

There are other options, I will not write here (except to explain my experience and ideas in a personal note).

This algorithm is current as of today and may be agreed upon differently for specific cases.

Contact me if I can help you or collaborate in any way.

What do you think about algorithm of communication with organizations, institutions?

Write your opinion (or questions, maybe?) in commentaries, please.

Wish you have inspiration and consistency (and health enough for all this 😊)!

Sincerely yours,
Oleksii Kalmykov,
http://kalmykov.info/en